5. Module 3: Negotiations: Verbal De-escalation. Rules for Negotiating with an Uncooperative Patient

This module on the “SAFEMEDIC” platform includes:

·      Coursebook "Verbal De-escalation. Rules for Negotiating with an Uncooperative Patient”.

·      Two video lectures by dr Jaroslav Pekara, Vysoká škola zdravotnická, Prague

·      Five videos presenting examples of dealing with an uncooperative patient

·      Materials available to download