5. Module 3: Negotiations: Verbal De-escalation. Rules for Negotiating with an Uncooperative Patient

5.4. Practical exercises

Practical training in the use of negotiation and mediation techniques and tactics, with the use of video, text, and case study.

The course participants watch five short scenes of conflict with an uncooperative patient and discuss the measures used by the medical staff.

1.    Violence at Intensive Care Unit


2.    Conflict with a mother of a new-born baby


3.    Conflict with a homeless person


4.    Assisting a person who is trying to self-harm


5.    Incident with a knife at Intensive Care Unit